We are happy to provide a refund, store credit or an exchange for online orders of all new (non-vintage) apparel, shoes and accessories, within 14 days of the date you received your order. Returned items must be unworn with original tags attached.
Please contact us for approval and a *pre-paid return label:
*Returns made for store credit or exchange are free! Yay!
*If a refund is preferred, we do ask that you cover the cost of return shipping. In that case, we will happily send you a pre-paid return label and deduct the label cost from your final refund amount.
If you prefer to ship your return back to us without a pre-paid label, please write your order number on the outside of your package and mail it to:
2523 J St., suite 101
VINTAGE items are generally pre-loved and therefore loose threads, slight fading and other signs of age that do not affect wearability are not considered flaws. Please select these items with care. They are sold as is and are a final sale.
We do our best to inspect each piece before it is listed to ShopCuffs.com and attempt to describe, in detail, any significant damage or wear to these items. Normal vintage wear may include loose or missing sequins or beads, broken stitching, loose buttons, slight loss of fabric color from washings, slight pilling on knits and mild leather scuffing.
Most vintage items are one-of-a-kind. These items tend to sell fast and it is unlikely we will be able to restock them. Hesitation often leads to heartbreak, so act fast!
We do not accept returns for vintage items that do not fit so we recommend that you check the measurements we've listed against something you own that fits you well. Occasionally, we will pin larger items to show a proper fit on our mannequins or models. When this is done, we will state it in the product description. For more about sizing, see our fit guide.
If you feel your purchase was grossly misrepresented in the description, we will accept a return for store credit.